Introduction

For Frezite, the privacy and safety of your personal data is very important. In fact, Frezite expresses its firm commitment to comply with the applicable legislation regarding personal data protection and this privacy policy, applicable to Frezite websites ("Privacy Policy").

Each time you visit Frezite websites (www.frezitegroup.com, www.frezite.pt, www.frezite.com, www.fmttooling.com, www.mfmetal.net), you will be subject to the application of the current Privacy and Cookies Policies, so we suggest that you read them carefully in order to verify if you agree with the respective terms.

Frezite websites may contain links to other companies websites and services, which have their own privacy policies, and/or services provided by third parties, installed in your device, may allow access to the information contained therein. We therefore recommend that you read the privacy policies of such third parties carefully. Frezite is not responsible for the practices or contents of these third parties’ privacy policies.

Frezite reserves the right to modify the Privacy Policy in accordance with new legislative and/or regulatory requirements, for security reasons or for adapting said policy to the instructions of the supervisory authorities regarding data protection.

Whenever a relevant change in the Privacy Policy is made, the user will be informed through the website or, if justified, through a communication, and will be asked to renew the consent regarding the text of the new Privacy Policy. Frezite will not provide you with goods/services if you do not accept the changes in the Privacy Policy.


FAQs

The controller of your data is the company Frezite – Ferramentas de Corte, S.A., with registered office at Rua do Vau, 173, 4785-229 Trofa, Portuguese tax payer number 500806500 (hereinafter referred to as “Frezite”). The user may contact the Data Protection Officer (“DPO”) by the following e-mail address: dpo@frezite.com.

We would like to inform you that Frezite is part of a group of companies, hereinafter referred to as "Frezite Group", and that this Privacy Policy applies to all companies that comprise the Frezite Group. You can find the identification of those companies in the following link.
Frezite collects several kinds of personal data according to the different purposes bellow indicated. 
Your personal data may be processed for the following purposes:

  1. Supply of product and services:
    Frezite may use your personal data when that is necessary to execute the agreement concluded between you and Frezite, as well as to identify you. In addition, your personal data can be used to prevent and investigate any incorrect uses of such data.

    1. In case you register as our client, Frezite will collect the following data:

      1. Full name;
      2. Email address;
      3. Password;
    2. If you choose to request information through the contact form available on our website, Frezite will collect the following data:

      1. Name;
      2. Company;
      3. City;
      4. Email address;
      5. Telephone number
  2. Development of products and services:
    Frezite may collect your personal data to develop its products and services. However, Frezite will predominantly use aggregated data and statistical information for such purpose. In this scope, we collect information about the computer or device (including mobile devices) that you use to access it, namely your IP address, the website through which you accessed ours, the type and language of your browser, the operating system, cookies, the country from which the access is made, referral and exit pages, URL, platform type, number of clicks made, domain names, landing pages, pages visited, the order of pages accessed, the amount of time spent at each page, the date and time of the visit of our website, access errors and other similar information sent to us by your browser.
  3. Communication:
    Frezite may use your personal data to communicate with you, namely to send you any news related to our products or services, to provide assistance in matters related to customer support, e.g. to respond and handle your requests sent via our customer service channels (contact form available on the website and telephone contact), or to confirm or not your application for registration on the website.
  4. Marketing:
    Frezite may use your personal data for the purposes of direct marketing, namely to send our marketing campaigns, promotions, information about new products and services, and our Newsletter (in case you authorize its subscription), as well as to send you invitations, by email or by any other equivalent form of electronic communication. You can cancel at any time the subscription of the Newsletter, following the instructions made available in each communication.
  5. Recruitment:
    During the selection and recruitment processes, Frezite collects applicants’ personal data. Under applicants express consent, Frezite is entitled to transfer such personal data to other companies within the Frezite Group. The personal data processed are the information contained in the application form and in the Curriculum Vitae, as well as all the personal data that you spontaneously decide to communicate to Frezite, including, but not limited to, the name, age, sex, contact details (email address and telephone number), education information, employment history, immigration status (in case you need a work permit).


With the exception of the processing for the purpose of supplying products or services (in which case the processing is required for the performance of a contract), the capture of images through a video surveillance system, the sending of marketing and the definition of profiles (in which case the grounds of the lawfulness of the processing is Frezite’s legitimate interest), the legal basis for the processing of data is the user’s consent. By using the website, registering or placing an order on the website www.mfmetal.net, and each time a change to the Privacy Policy occurs, users expressly accept the collection and processing of their personal data in accordance with the Privacy Policy in force on that date.

The data collected during the execution of an order is necessary for the performance of the respective contract, so, if the data subject, in any way, opposes the respective processing, Frezite is unable to comply with the contract.
Frezite may engage other companies to the provision of certain services, such as services related to marketing or to the maintenance of the website and digital suppliers. In these cases, these third parties may need to access to certain information and user data. Frezite ensures that these third parties will only have access to the data that is necessary for the execution of the contracted tasks. Moreover, Frezite ensures that it has entered into an agreement with such third parties to regulate the protection of personal data, under which said third parties undertook not to disclose the data, by any means, nor to use them for any purposes different from the provision of the contracted tasks.

Frezite may disclose your personal data when determined by law, in a judicial proceeding or in the context of suspicious activity investigations.

The personal data provided may be transferred, for the same purposes, to other companies that are part of Frezite Group, whose identification can be found at the following link.

nternational transfers of personal data may occur to countries whose data protection laws are not as wide-ranged as those of the countries of the European Union (EU).

In accordance with the applicable law, we will only transfer personal data to recipients that offer an adequate level of data protection, being the transfer of personal data to the United States of America legitimized and performed under the EU - US - Privacy Shield Agreement, which guarantees the same level of security and protection of personal data that is ensured in the European Union. In such situations, we can also conclude agreements to guarantee adequate levels of protection according to European standards. Should you be interested in analysing these agreements, please let us know.
The personal data provided by you is stored in our servers, which are located in a secure environment, protected from unauthorized access, use or disclosure.

Frezite adopts the technical, electronic and organizational procedures necessary and adequate to guarantee the security of your personal data and to prevent its loss, misuse or improper access.

Please note that we will only process your data for the purposes for which we have collected it, according to this Privacy Policy. We frequently review our data collection, storage and processing policies to ensure that we only collect, store and process information that is essential to the provision or improvement of our services.

We have adopted the appropriate procedures to ensure that your information is accurate, complete and current, but it is your responsibility to update or correct your personal information when necessary.

Since the collection of personal data is made in an open network (internet), these may possibly circulate in the network without security conditions, and may be viewed and/or used by unauthorized third parties, notwithstanding the adoption, by Frezite, of adequate safety measures against accidental or unauthorized destruction, and accidental loss, as well as against unauthorized access, modification or diffusion.
We only store your personal data for the time necessary to achieve the purpose for which they were collected, to respond to your needs, requests, or to comply with our legal and contractual obligations.

In order to determine the period within which we keep your personal data, we use the criteria below described. In case more than one criterion is applicable, we will keep your personal data in accordance with the criterion that allows the preservation of your personal data for the longest period.
  1. When acquiring products and services, we will keep your personal data for the duration of the term of our business relationship, including any complaints that may arise, as well as for a period of 10 years after its termination, without prejudice to the compliance of legal obligations applicable to Frezite that impose a longer period of storage;
  2. When you contact us to ask questions, request information and clarifications, we will keep your personal data for the period necessary to answer your question/provide you with the information and/or clarifications requested;
  3. When you register in our website, we will keep your data until you ask us to delete it or after a period of inactivity of 5 years;
  4. When you consent to the sending of direct marketing, we will retain your personal data while the purpose that determined the respective collection persists or until you cancel your subscription or ask us to eliminate it;
  5. Regarding the data collected in the recruitment process, we will keep your data during the maximum period of 5 years after the conclusion of the recruitment process;
  6. Regarding the use of cookies, we will keep them as long as they are necessary to achieve its purposes, as detailed in the Cookies Policy;
  7. For the period of time provided by the applicable law;
  8. or until the specific purpose applicable to certain data ceases to exist.


We may also keep some of your personal data in the extent necessary to comply with our legal obligations, as well as to manage or to enforce our rights, namely by judicial or administrative means

In case there is a pending judicial process, the applicable period shall be of six months after the adoption of a final decision.

After the expiry of the abovementioned periods, all personal data will be eliminated in a secure way.
We advise you to read and understand your rights. In case of any doubt, please contact us by email on dpo@frezite.com.
  1. Right to be informed:
    Our clients have the right to obtain clear, transparent and comprehensive information regarding the way Frezite uses their personal data. That is the reason why we provide you with this Privacy and Cookies Policy.
  2. Right of Access:
    In addition to the right to be informed, you can access the personal data we process and keep in your regard. In these cases, Frezite will provide you a copy of the personal data subject to processing. When you submit a request by electronic means, the information will be provided in an electronic format of common use.
  3. Right of Correction:
    You have the right to correct your personal data in case they are incorrect, outdated or if you intend to complete them. To do so, please contact us by email on dpo@frezite.com.
  4. Right to erasure/right to be forgotten:
    You can request us to delete your data. Nevertheless, please note that this is not an absolute right, as we may have legal grounds or other legitimate interests for the retention of your personal data.
  5. Right to object, including to direct marketing actions:
    You can cancel your Newsletter subscription or opt to be removed from our direct communication system at any moment, as well as objet to the processing of your personal data. The easiest way to do this is by clicking on the "Remove" link in any electronic message or communication we send you, but you can also contact us for this specific purpose.
  6. Right to, at any time, withdraw your consent:
    You can withdraw your consent when it is basis of the lawful processing. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
  7. Right to lodge a complaint before the National Data Protection Commission (hereinafter referred to as “NDPC”):
    If you consider that the processing of your personal data carried out by Frezite breaches the data protection legislation, you are entitled to lodge a complaint before the NDPC. Please do not hesitate to contact us before lodging any complaint before the NDPC.
  8. Right to data portability:
    You have the right to move, copy or transfer the data from our database to another.
  9. Right to restriction of processing:
    You have the right to request the restriction of your data processing in the following situations: if you dispute the accuracy of the data; if the processing is unlawful and you oppose the erasure of the personal data, requesting the restriction of their use instead ; if Frezite no longer needs the personal data for the purposes of the processing, but the personal data are required by you, or if you have exercised the above referred right to object to processing during the period within which Frezite analyses if the legitimate grounds for processing override those of the data subject.


In order to request the exercise of any of the rights listed above, and in addition to the means of exercise specifically referred above, you shall send a communication addressed to the address above referred in paragraph 1., to the attention of the “Data Protection Officer”, or an email to the email address also above referred. You may as well use this email address in case you want to ask us any questions regarding this Privacy Policy.

We remind you that these rights, like any others, must be exercised by the data subject in a reasonable and good faith manner. If the requests to exercise the rights are manifestly unfounded or excessive, for instance if you request information in an unjustified and repeated way or abuse the right to receive information, namely by providing false or misleading information, Frezite reserves the right to charge a reasonable fee taking into account the administrative cost of providing information or not following up on the request.
The data user guarantees that the personal data communicated to Frezite are accurate and precise, undertakes to notify Frezite of any change or modification to said data, and assumes sole responsibility for the losses and damages caused by the erroneous, inaccurate or incomplete communication of the data.
The data subject is hereby expressly warned that when disclosing personal data in Frezite’s public media, such as Facebook, Google +, Twitter, LinkedIn and YouTube, this information may be seen and used by third parties.